Support
Herbora is made by Next Tech Labs · Last updated 29 August 2026
Email support@herbora.tech and a human will reply, usually within two working days. Tell us your device, your app version (Profile → About) and what you were doing, and we can help far faster.
Get help
- Something is broken or confusing — support@herbora.tech
- Privacy questions, data access or deletion — support@herbora.tech, see the Privacy Policy
- Content correction — send it from the plant page inside the app, or email us
- Institutional, API and licensing enquiries — partnerships@herbora.tech, see Developers
You can also reach all of this from inside the app under Profile → Help & Support.
Subscriptions and billing
What the free plan includes
Five plant identifications each calendar month, the full plant and tradition browser, and your personal library. The counter resets at the start of each month.
What Premium adds
Unlimited plant identifications, offline regional plant packs, the complete evidence and research library, advanced wellness tracking and expert-reviewed content. Premium is $4.99 per month or $39.99 per year (about $3.33 a month). Prices are shown in your local currency at checkout, and subscriptions renew automatically until you cancel.
Cancel or manage a subscription
Subscriptions are billed by Apple or Google, not by us, so they are managed in your store account:
- iPhone or iPad — Settings → your name → Subscriptions → Herbora. Turn off auto-renewal at least 24 hours before the period ends.
- Android — Play Store → profile → Payments & subscriptions → Subscriptions → Herbora.
Cancelling stops the next renewal; Premium stays active until the end of the period you have already paid for. Refunds are handled by the store that took the payment — Apple through reportaproblem.apple.com, Google through the Play Store order history. We cannot issue store refunds ourselves, but tell us what went wrong and we will help you make the case.
I paid but Premium is not showing
Open Profile → Herbora Premium → Restore purchases while signed in to the same store account that made the purchase. If it still does not appear, email us the store receipt and we will sort it out.
Common questions
An identification looks wrong
Herbora returns a best match with the confidence behind it and the closest alternatives it weighed — it is a starting point for study, never a verdict. Retake the photo in daylight, fill the frame with a single leaf or flower, and avoid heavy shadow. Never eat, brew or apply a plant on the strength of an app identification.
Where is my data kept?
Your health profile, saved plants, notes, journal and reminders stay on your device. Scan photos are sent to an identification service only to return a match. The full detail is in the Privacy Policy.
Delete my data
Clear your health profile any time from Profile → Privacy & Security inside the app; deleting the app removes the on-device data with it. For account deletion or a copy of anything we hold, email support@herbora.tech and we will action it.
Offline packs will not download
Packs need Premium, a network connection and free storage. Retry on Wi-Fi from Profile → Offline packs; if a download stalls, remove the pack and download it again.
Steps and sleep are not syncing
Herbora reads steps, sleep and hydration from Health Connect on Android and Apple Health on iOS, and only after you grant permission. Check the permission in your system health app, then reopen the Wellness tab.
Medical disclaimer
Herbora cannot help with a medical emergency or a diagnosis. If you have symptoms that worry you, contact a qualified clinician or your local emergency number.
Contact
Next Tech Labs — United Arab Emirates
Support and privacy: support@herbora.tech
Partnerships and licensing: partnerships@herbora.tech
Herbora is for education only. It is not medical advice, not a diagnosis, and not a substitute for a qualified healthcare professional.